Freezing temperatures and harsh winter winds are here, and we advise residents to keep their homes safe and know how to properly shut off their water in the event of a burst pipe.
- Open the cabinets under your sinks and allow your pipes to drip. This will help prevent pipes from freezing.
- To prevent an emergency, locate your home’s water shut-off valve.
- Valves can typically be found in the front yard of your property. Look for an oval steel plate to locate it.
- Shut off your water if a pipe bursts! Remove the steel plate that covers the shut-off valve and turn it clockwise until closed with a wrench or a set of pliers.
Please call a professional plumber before restoring service.
In the event that you are unable to turn off water service on your property or to report a problem such as flooding, water quality concerns, or any other water-related issue, call the department of Water Resources 24/7 emergency line at 678.376.7000 or visit GwinnettCounty.com/ReportAProblem.