Chatbot:
A chatbot (originally chatterbot)is a software application or web interface that is designed to mimic human conversation through text or voice interactions. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades.
Different Types of Chatbots :
- Menu or Button-based chatbots :
These chatbots guide users through a series of options or buttons to deliver information or resolve queries. Think of them as interactive FAQs within your customer service toolkit.
Advantages: They’re straightforward to design and use, making them ideal for businesses aiming for simplicity in customer interactions.
Limitations: Their linear conversation flow can frustrate users seeking complex assistance, as these bots need more ability to understand on a contextual basis.
- Rules-based chatbots :
Operating on a set of predefined rules, these chatbots respond to specific commands or questions. They are designed to handle scenarios anticipated by their developers.
Advantages: With their predictable outcomes, they provide consistency in customer service, ensuring reliable answers to common queries.
Limitations: Their intelligence is limited to the rules they are programmed with, making them less flexible in handling unexpected user requests.
- AI-powered Chatbots:
Leveraging natural language processing (NLP) and machine learning, AI algorithms understand and respond to queries with a level of comprehension and personalization that mimics human conversation.
Advantages: They can learn from interactions, improve their responses over time, and handle a wide range of queries, offering a dynamic and engaging user experience.
Limitations: AI chatbots require substantial data and continuous training to refine their capabilities, representing a higher initial investment in time and resources.